Overview of the Service Made Simple Product Suite
The Service Made Simple Products offer an out-of-the-box, customizable combination of best practices such as ITIL “Lite” and Lean Six Sigma and decades of practical consulting experience. Combined in an innovative way for you to roll out selected tools where you can make things better quickly, beginning a rapid start to their organization’s transformation. You can introduce the rest of the framework as you need.
The Service Made Simple Product Suite is designed to help IT Leaders launch the development of a Service Architecture framework and a supporting Service Development Lifecycle in their organizations to better assist their Business customers without disturbing the current IT development process.
The Service Made Simple Product Suite contains everything an organization needs to:
- Develop a Service delivery strategy
- Create a customer focus
- Develop and deliver services
- Measure and manage service development and post-deployment performance
Product Components
The Service Made Simple product contains the following components for each toolkit
- An overview of the process area
- A definition of key roles
- Procedures
- Templates
- Worksheets
- Tutorials
- Data model
Overview of the Service Made Simple Framework Capabilities
The Service Made Simple Product Suite provides a framework that integrates ten operational capabilities across all activities prescribed in Service Quick Start Toolkits. Start by selecting the area that you would like to make better.
Service Portfolio Management to achieve customer needs, business objectives and SPM strategy including service catalog design
Training requirements, design, development, deployment, and performance measurements
Help desk procedure requirements, design, development, deployment, and performance measurements
Customer/user experience requirements, design, development, deployment, and customer satisfaction measurements
Service cost model and pricing requirements, design, development, deployment, and cost recovery measurements
Service marketing requirements, design, development, deployment, customer satisfaction and performance measurements
Technology and automation requirements, design, development, deployment, and performance measurements
Service development quality and service performance (SLAs, OLAs, KPIs) requirements, design, development, deployment, and performance measurements
Development / operations requirements, design, development, deployment, coordination and performance measurements
Infrastructure and Enterprise Architecture requirements, design, development, deployment, and performance measurements
