Service Transition Toolkit 4

What does it do for IT?

Guides transition of a service into operations from built through testing and deployment

Efficiently develop, validate and transition into production all service elements included in a Service Design
15 areas that focus on building, testing, and deploying all service elements

What does it do for the Business?

Involves the customer in validating. makes sure the business customer is involved in testing and validating the service before it goes into production

Develop a service that delivers all approved requirements and operating targets (KPIs, SLAs, OLAs) required by the customer
Plan transition of a service (along with all required service elements) into operations
Validate that the service as transitioned meets all customer and operating expectations (SLAs / OLAs) and delivers expected business value (KPIs)

Included in Service Transition

ITIL Service Transition Assessment
Service Transition Workflow
Training Modules for APIs
Service Transition Data Model
Process APIs for:
- Service Measurement Framework
- Test cases, strategy & planning
- Service Technology Build & Test
- Service Wrapper Build & Test
- Service Operations / Infrastructure Build, Test & Deploy
- Requirements Validation, Testing & Tracking
- Service Catalog Update (Technical)
- Business Transition Management
- Service Transition Planning
- Service Development Asset Configuration Management & Baseline
- Release & Deployment Management
- Operations Readiness Review
- Release Management
- Organization Change Deployment and Evaluation