We hear over and over again from our clients that they don’t want “process for process sake”.
Since before Demming took off to Japan, we have been overwhelmed with process. Who hasn’t been through an implementation that by the time we were certified we couldn’t wait to forget half of what we learned? Somewhere in IT we have those dreaded manuals on the shelf that were supposed to make everything better with millions of dollars and countless hours invested.
Is there a way to get better without all that investment, time and stuff?
There is still a value to the “best practices” but only when they are combined with the ability to select what you need to help make things better for you.