🠊 Are you dealing with an increase in your service desk calls since your users have gone remote?
🠊 Is your response time delayed because of the increase volume of tickets?
🠊 Have you now been put in a position where you cannot effectively answer your management or customers questions about ticket resolution?
🠊 Have you optimized ServiceNow to provide you with complete and useful data?
🠊 Are you struggling to identify the most common issues and a way to prevent them?
🠊 Is your IT team putting in more hours because of the increased issues and are they becoming disgruntled?
“Beth (ServiceMadeSimple Thought Leader) used a targeted approach to build our customized change control processes to prepare for the ServiceNow implementation. This allowed us to see results quickly.”
– IT Service Delivery Manager, Leader in Talent Acquisition
It has always been a challenge to stay ahead of your business’ ever-changing needs for technology.
Adjustments needed due to the COVID-19 pandemic make it even more challenging for Information Technologies Operations teams to provide quality customer service. IT teams who are working remotely may struggle with more tickets than ever before to serve their business teams that are also disbursed. The data needed to work effectively may be more difficult to access for both the IT team and their business teams.
Our Operations Thought Leaders, who have been in your shoes, and prepackaged toolkits can make the difference quickly between you having the answers to address your increased challenges or not. Increased ServiceNow tickets can be reduced through data analysis that your team no longer has the time to do. Targeted changes can prevent recurring issues from happening and reduce the workload for all. Improved reporting from your ServiceNow data can give you the evidence that customer service is getting better as well as, quick access to the data you need to share with your leadership.
To learn more about our IT Operations Excellence ™ package Click Here