Leading Provider of IT-Service Delivery Enablement Tools


Service Made Simple is the leading provider of out-of-the-box, customizable processes. Our processes are built in an innovative way, as “Process APIs”. Allowing you to select process components individually or as integrated Toolkits to address both a specific immediate need or to roll out a foundation that expands for the future. You can choose where you want to make things better in your organization quickly, while accelerating the start to your organization’s transformation.

Our 17 Toolkits are based on the applicable best practices of ITIL “Lite”, BRM-P, Lean Six Sigma and decades of practical consulting experience. Each toolkit includes complete workflows, analytics, job aids, checklists, training modules, and data elements for you to stand up your process quickly. They are all designed to be tailored to provide the optimum initial solution and growth path whether your organization has low or high process maturity.

Our tools enhance your existing technology process quickly and cost effectively so you can:

  • Improve business customer satisfaction by delivering the products your business customers want
  • Gain executive analytical insight into product development, delivery and support
  • Improve IT performance without disrupting product development schedules or modifying established product delivery lifecycles

Service Made Simple processes are tool agnostic, built to be simple, “best-fit” and most importantly – adopted. They are designed to help build relationships that succeed between Business, IT and Operations.

You can purchase our tools in a variety of ways: stand-alone toolkits for you to customize to your organization; toolkit packages customized to your organization with our help; tools and our help with “best-fit and creation/implementation of Agile Roadmaps that include process adoption, culture change and metrics of the value delivered. For complete technology transformation projects, you can count on one of our strategic partners to bring their expertise.  Whichever way you choose; you will be rapidly on your way to changing your company’s future.

Welcome to Service Made Simple

Making things better in a whole new way

End-to-End Service Framework

Service Made Simple offers a whole solution for your organization. A complete, comprehensive Service Framework Toolset that offers rapid impact.

“Best Fit” Tools

Out-of-the-box “best fit” tools are tailored to you. Our a la carte solution lets you deliver service in a new way.

Agile Change Roadmaps

QuickStart toolsets partnered with Agile Roadmaps deliver sustainable change. Quick Starts help you jump-start your Service roll-out; our proven agile change method delivers sustainable results.

Their process work, methods, procedures and flows are rock solid and provide the change foundation we need. Strong Change Management expertise means that all materials are being used. The consulting team was assembled quickly and staffed with top consultants with key competencies.

IaaS Director

This product helps resolve issues and increases communication between product development and the customer.

Sr. IT Software Director

I buy the tool (ServiceNow), collect analytics, and the Service Made Simple team can use their tools to tell me what to do with the data and how to fix any problems with adoption that come up.

Infrastructure VP

The Service Made Simple Team really know their stuff! (Service Delivery)

Software Development Director

I like that your methods are Enabling where we pick what we want. Tired of being forced to use what they (Big SI’s) want us to use.

Program Delivery Manager

Find out how our tools can save your IT department money and time. Contact