Leading Provider of IT-Service Delivery Enablement Tools
Service Made Simple is the leading provider of out-of-the-box, customizable processes. Our processes are built in an innovative way, as “Process APIs”. Allowing you to select process components individually or as integrated Toolkits to address both a specific immediate need or to roll out a foundation that expands for the future. You can choose where you want to make things better in your organization quickly, while accelerating the start to your organization’s transformation.
Our 17 Toolkits are based on the applicable best practices of ITIL “Lite”, BRM-P, Lean Six Sigma and decades of practical consulting experience. Each toolkit includes complete workflows, analytics, job aids, checklists, training modules, and data elements for you to stand up your process quickly. They are all designed to be tailored to provide the optimum initial solution and growth path whether your organization has low or high process maturity.
Our tools enhance your existing technology process quickly and cost effectively so you can:
- Improve business customer satisfaction by delivering the products your business customers want
- Gain executive analytical insight into product development, delivery and support
- Improve IT performance without disrupting product development schedules or modifying established product delivery lifecycles
Service Made Simple processes are tool agnostic, built to be simple, “best-fit” and most importantly – adopted. They are designed to help build relationships that succeed between Business, IT and Operations.
You can purchase our tools in a variety of ways: stand-alone toolkits for you to customize to your organization; toolkit packages customized to your organization with our help; tools and our help with “best-fit and creation/implementation of Agile Roadmaps that include process adoption, culture change and metrics of the value delivered. For complete technology transformation projects, you can count on one of our strategic partners to bring their expertise. Whichever way you choose; you will be rapidly on your way to changing your company’s future.