It was in 2015 that we first started tracking Zappo’s massive organization change to Holocracy. The results are on the fence. This is the first year that Zappos was not awarded a spot on Fortune’s annual list of the 100 Best Companies to Work For. Now, to many companies that is a “nice to have” but in Zappo’s case it is who they are, like Donald Trump’s selection of beautiful wives, it is obsessive and you expect them to just keep getting better. Read More
In partnership with Ascent we will be giving away some unique mementos, symbolizing “Where Do We Want To Go”!
Service Made Simple will attend this years convention in Las Vegas and as we learn more we will share the best insight we hear about their Leading industry ideas on this years focus topics If there are any targets we may be able to follow for you let us know!
When I believe it will provide a benefit; When it is inhibiting my success; When I have to
After having numerous meetings with IT Directors through CIOs I have found myself in a quandary and welcome your advice. I sit across executives who have much to accomplish, and much that provides opportunity and challenges within their departments. Read More
Have you heard of the new movement to eliminate bosses? No job titles, no traditional bosses and no corporate hierarchy.
Now, I know people have been trying to find ways to eliminate management for years but this is a real methodology that has put Zappos’ creative CEO Tony Hsieh again into the spotlight. It is one of those methods that we all hope could succeed for the benefits it delivers but question whether it can actually be done. Read More
As we draw close to our United States holiday of Thanksgiving, it is always a good time to reflect on all of the things that we should be thankful for. With everything in the news this last month I figured that I could share some amazing things to be thankful for that you probably never even knew existed to supplement our thanks for family, friends, freedom and overstuffed turkey. Read More
I have been attending a variety of Cloud presentations as I am sure we all are these days. There was a trend that I found very troubling and it wasn’t the usual data security, or governance issues. You know the adage “there is no I in team”, well the trend was “there is no IT in Cloud”. Read More
The surprising answer is, well, yes.
I have had the unfortunate good fortune of being in the same hospital three times over the same number of months to experience first-hand their move to a “customer service” model. Being in the business of helping businesses roll out service to their internal and external clients I never figured that I would be part of the actual experience from a customer perspective. They are definitely learning to “walk the talk”. Read More
by: Gene Kim, Kevin Behr and George Spafford
Book Review on Gene Kim’s Phoenix Project. What did you think?
Your take-away from our conversation is generally correct on how CMMi differs or can benefit from ITIL components. They can help with developing a Service mindset including Read More
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