Service Realization Toolkit 11

What does it do for IT?

Guides the creation of a roadmap for achieving the target benefits and value in a Service Development Initiative. For qualified users only. Requires participation in training and certification program

Maximize stakeholder engagement in the creation of a strategy for service development, technology build-out or the expansion of business capabilities
Create a single or multi-year roadmap for meeting strategy service goals
Increase likelihood that a service strategy will be met and that stakeholders will adopt of changes as the service strategy is deployed
Keep the service strategy and roadmap current and relevant over time

What does it do for the Business?

Bring the customer and IT together to solve common problems by creating a roadmap to achieve business value

11 activities that result in prioritizing business goals, developing a service strategy plan, creating a service strategy roadmap and overseeing the structured deployment of a service strategy
Build stakeholder consensus around business goals and priorities

Reference the Service Realization Strategy Checklist to see how this tool can assist you.

Included in Service Realization

Service Strategy Realization Workflow
Training Modules for Service Strategy Realization Team Members (1 – 4-day session)
Strategy & Roadmap Data Model
Process APIs for:
- Workshop Planning
- Service Benefits Identification & Value Model
- Service Benefit Identification
- Constraint identification & weighing
- Benefit Prioritization
- Metrics and MOS
- Action Plans
- Service Strategy Planning
  - Scope on Program
  - Business Drivers
  - Program Justification
  - Current / Future State
  - Demand Assessment
  - Stakeholder Impact
  - Business Case (Cost vs. Benefits)
  - Requirements
  - Metrics & MOS
- Service Strategy Realization Roadmap
- Organization Change Plan
- Oversight Roadmap Deployment