Service Development Planning and Management Toolkit 14

What does it do for IT? 

Provides structure around the rollout of a service from Service Strategy to Service Transition & Early-life support (deployment date – Q2 2016)

• Provide oversight and management of budget, schedule and resources assigned to a service development project or initiative against the approved business case
• Deliver timely communication of status, risks and issues to all stakeholders including customers, executives, and the Program Management Office

What does it do for the Business?

Presents the benefit of having the customers’ service projects stay on schedule and on budget. Also confirms that there is strong communications about the delivery of the project

• 8 areas that focus on providing a level of program management suitable for organizations with low to medium maturity
• Provide oversight and management of the master budget, schedule and resource plan for multiple-supplier initiatives against the approved business case

Included in Service Development Planning & Management

• Service Development Planning & Management Workflow
• Training Modules for APIs
• Service Development Planning & Management Data Model
• Process APIs for:
  • Service Development Budget Management
  • Resource Utilization Tracking and Management
  • Service Development Risk Management
  • Service Development Change Management
  • Service Development Communication Management
  • Service Development Supplier Coordination & Management,
  • Multiple Sub-Project Coordination and Management
  • Planning & Management Performance Analytics