Early-Life Support Toolkit 5

What does it do for IT? 

Guides the management of the first critical period that the service is in operations and the assessment and evaluation of baseline service performance

• Validate that approved requirements for all service elements are deployed into operation and deliver intended value (KPIs, SLAs, OLAs)
• Control transition of a service into production (along with all related service elements) and hand-off to operations and service support staff

What does it do for the Business?

Ensures the business customer’s new service has everything in place for IT Operations before cutting over to production

• Provide assurance that development, operations, and service support formally collaborate for a predefined period during the early phase of a service transition and work together to resolve any outstanding issues that might minimize value delivered to the customer
• 6 areas that focus on creating collaboration between development, operations, and service support immediately following service transition into operations
• Validate that a newly-deployed service delivers expected performance and value

Included in Early-Life Support

• Early Life Support Workflow
• Training Modules for APIs
• Early Life Support Data Model
• Process APIs for:
  • Early-life Support Planning
  • Service Performance Assessment & Validation
  • Service Performance Audits
  • Service Performance Benchmarks
  • Customer Satisfaction Audits
  • Post Production Requirements Validation