CAB Setup and Change Management Toolkit 7

What does it do for IT? 

Guides the creation of a Change Advisory Board and service- focused Change Management process

  • Ensures consistency and approval across development changes
  • Ensure CAB management over all changes to a service portfolio
  • Provide assurance that all requests for change (RFCs) are identified, analyzed, prioritized, funded, assigned, staffed, and delivered as appropriate

What does it do for the Business?

Makes sure that customer facing changes are identified and managed to validate that customer request are prioritized to protect from changes made by IT do not result from unexpected outages or cause customer downtime

  • 5 areas that focus on standing up and running a Change Advisory Board

Included in CAB Setup and Change Management

  • Service Development CAB Implementation Workflow
  • Training Modules for APIs
  • Service RFC Data Model
  • Process APIs for:
    • Service CAB Charter
    • Service Change Management Process
    • Change Management Session Procedure
    • Communication Planning
    • RFC Logging

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