Business Relationship Management – BRM ToolKit 16

What does it do for IT?

Using our Business Relationship Management (BRM Toolkit), BRM Made Simple, IT has everything it needs to stand up BRM in 90 days and increase stakeholder satisfaction. Activities included in Service Strategy Toolkit and the BRM role across the Service Development Life-cycle

Stand up an effective Business Relationship Management organization to set the framework for a more nimble working environment
Minimize the occurrence of Shadow IT
Ensure that customer needs are understood and the expected value is provided

What does it do for the Business?

Provides a communication channel between the customer and IT that speaks business – ensures that the business needs are translated into IT terminology.

Bring consistency and uniformity to the relationship between IT and the Business
5 areas with 31 sub-areas that focus on standing up a BRM organization; measuring the needs of the customer and mapping expected values to services; assessing, developing and maintaining the relationship between IT and the Business; and ensuring that services are built and transitioned to the business in a controlled and cost effective manner

Included in Business Relationship Management

Business Relationship Management Workflow
Training Modules for APIs
BRM Data Model
Process APIs for:
- Business Relationship Management Governance
  - BRM Governance Workflow
  - Business-IT Governance Plan
  - BRM Domains, Roles & Responsibilities
  - BRM Metrics & MOS
  - BRM Standards & Policies
- Service Value Management
  - Service Value Management Workflow
  - Service Value Creation Ideation & Planning
  - Service Definition, Strategy & Business Case
  - Service Value Model,
  - Service Value Management Metrics & MOS
- Service Portfolio Management
  - Service Portfolio Management Workflow
  - Service Portfolio Management Strategy
  - Service Portfolio Management Plan
  - Service Portfolio Classification
  - Service Portfolio Architecture
  - Business Capabilities Roadmap
- Strategic Relationship Management Part 1
  - Strategic Relationship Management Workflow
  - Service Portfolio Value Survey & Value Proposition
  - Customer Value Hierarchy
  - Relationship Value Map
  - Relationship Management SLAs
  - Customer Perception Action Plan
  - Service Portfolio Requirements
- Strategic Relationship Management Part 2
  - Strategic Relationship Management Workflow
  - Strategic Relationship Management Strategy
  - Customer Relationship Value Mapping
  - Customer Relationship Management Plan
  - Customer Relationship Improvement Plan
  - Service Portfolio Architecture and Provisioning
- Service Portfolio Investment Cycle Management
  - Service Portfolio Investment Cycle Management Workflow
  - Service Portfolio Balancing
  - Service Provider Management Plan
  - Service Requirements & Gap Analysis
  - Service Deployment & Risk Management Plan
  - Service Supplier & Resource Management Plan
  - Service Supplier SLAs
  - Service Infrastructure Management Plan
  - Stakeholder Impact Analysis & Communication Planning
  - Business Transition Plan
  - Post Production Value Tracking & Validation