By 2017 over 50% of all IT dollars will be spent outside of IT.
Putting IT in the position of babysitting their technology empire vs. innovating their company’s future. Why is this happening and how can we change it?
IT works hard to maintain and deliver good technology products. But if the Business customer believes they
- aren’t easy to use
- take too long to deliver their features
- cost more than they expect it should
They know that today’s technology market gives them choices. That’s why so many IT customers are turning their back on in-house IT and are going outside the company for suppliers that offer services that meet their needs.
Is IT treating your business customer better then all of those Cloud offerings? You have the information in your hands for all of their decisions and should know them better than anyone else to provide the best customer service. That’s the key.