End-to-End Service Maturity Assessment ToolKit 1

What does it do for IT?

Provides structure around baseline evaluation of Service Maturity. The Service Maturity Assessment is aligned with ITIL 2011. Each section includes an assessment of high-level (global) capabilities and all sections (except Continual Service Improvement) contain multiple detail sub-assessments which can be mixed and matched from a menu

Enable an IT organization to compare its service development performance and ability to provide services to customers against best-in-class organizations following the ITIL Framework
Our assessment consists of a series of Questions and a list of assessable assets (configuration items) that represent the 5 areas that cover the maturity of an organization
The assessment can be performed in total or in segments that represent individual ITIL processes
Our staff can optionally provide a roadmap for deploying a service delivery program based on the ITIL Framework

What does it do for the Business?

Helps evaluate the quality of your IT department’s ability to treat the business customer as a service provider

These areas measure the best practices on all aspects of end-to-end service management and the ability of delivering value to customers, whether it be end customers or the Business
Helps evaluate the quality of your IT department’s ability to treat the business customer as a service provider
Our Solution Architects facilitate gathering of operational data and assessable assets, help identify gaps, then compare performance maturity to best-in-class standards
Depending on assessment results, additional projects may be suggested (e.g. Service Strategy Realization or Change Delivery) to assist the client in achieving its business goals

Included in End-to-End Service Maturity Assessment

ITIL Assessment & Suggested Scorecards
Training Module for Assessors
- Service Strategy
  - Business Case
  - Strategy Development & Management
  - Service Portfolio Management
  - Financial Management
  - Demand Assessment & Management
  - Business Relationship Management
  - 2.Service Design
  - Service Capacity Management
  - Service Level Management
  - Service Availability Management
  - Information Security Management
  - Service Design Coordination
  - Service Catalog Management
  - Service Continuity Management
  - Supplier Management
- Service Transition
  - Service Transition Planning & Managment
  - Service Asset & Configuration Managment
  - Service Validation & Testing
  - Service Knowledge Management
  - Change Management
  - Release & Deployment Management
  - Change Evaluation
- Service Operations
  - Application Operations Management
  - Incident Management
  - Problem Management
  - Event Management
  - Request Management
  - Access Management
- Continual Service Improvement
- Service Desk