Service Design Toolkit 3
What does it do for IT?
Guides service design activities for a new service or service improvement
- Efficient design of requirements for all elements of a service
- Prepare for and fund Service Transition activities
What does it do for the Business?
Ensures that the customer requirements are addressed by the design of the complete service offering including training, customer facing metrics, marketing, pricing and help desk as well as the user interfaces itself
- Integrate all approved requirements and operating targets (KPIs, SLAs, OLAs) into the design of a service
- 17 areas that focus on the design of all Service Elements required to build, validate and deploy a service
Included in Service Design
- ITIL Service Design Assessment
- Service Design Workflow
- Training Modules for APIs
- Service Design Data Model
- Process APIs for:
- Service Design Budget, Tasks/Schedule, Resource Plan
- Functional (Detail) Requirements
- Statement of Requirements
- Use Cases / User Stories
- SLA, OLA, MOS Design
- Service Design and planning
- Process Improvement Planning
- Operations Infrastructure / Enterprise Architecture Design
- Supplier Management Planning
- Availability, Capacity, Security, Business Continuity Planning
- Service Catalog Design (Customer Facing)
- Business Transition (Org Chg Mgmt) Planning
- Service Impact Analysis
- Enterprise Architecture Design
- Service Design Document
- Service Design Analytics
- Assessment of Service Transition Readiness
