Service Portfolio Management Toolkit 9

What does it do for IT?

Puts structure around the creation of a service portfolio management organization and the management of a portfolio of services in a Service-focused organization

Enables shift of IT focus from a product provider to a service organization
Provide a formal mechanism for anticipating, planning for and meeting customer expectations
Consistently deliver expected value to customers
Drives recovery of investment in service development

What does it do for the Business?

Methods to provide oversight for the customers’ portfolio of services

4 primary areas with 19 sub-areas that focus on developing and implementing all policies, standards, metrics and procedures required for executive governance and management of a new or existing Portfolio of Services
Mapping service value expected from services in the portfolio by all customers and validating that customers receive the value they expect

Included in Service Portfolio Management

Service Portfolio Management Assessment
Service Portfolio Management Workflow
Training Modules for APIs
Service Portfolio Strategy Data Model
Process APIs for:
- Service Portfolio Management
  - Service Portfolio Management Workflow
  - Service Strategy Development & Management
  - Service Portfolio Governance Measurement & Management
  - Service Portfolio Risk Management
  - Service Portfolio Management Scorecards & Dashboards
- Service Portfolio Development Governance
  - Service Portfolio Development Workflow
  - Service Portfolio Development Measurement & Management
  - Service Portfolio Development Risk Management
  - Service Portfolio Development Scorecards & Dashboards
- Service Performance Management
  - Service Performance Management Workflow
  - Service Performance Measurement & Management
  - Service Performance Risk Management
  - Service Compliance Management
  - Service Performance Management Scorecards & Dashboards
- Service Delivery Management
  - Service Delivery Management Workflow
  - Service Delivery Measurement and Management
  - Service Delivery Risk Management
  - Customer Value Delivery and Management
  - Customer Satisfaction Measurement & Management