Service PMO and Governance Toolkit 15

What does it do? 

Assists in standing-up and performing service portfolio governance, measurement, risk management and compliance (deployment Q4 2015)

• To stand up a new Program Management Office or to help an existing one to capture the analytics as a single point of record to monitor success
• Enable the successful gathering, analyzing and communicating of service-related metrics to provide valuable insight to the success of the activities of your team
• Promote oversight and governance of service-related activities

What does it do for the Business?

Ensures the goals and benefits of the Business Strategy and metrics are tracked and achieved

• 3 areas with 24 sub-areas that focus on standing up an operating environment for a service and managing the delivery of service within expected Service and Operating Levels
• To have a “source of record” to communicate critical performance metrics and trends to executive management as appropriate and needed

Included in Service PMO and Governance

• Service Portfolio Management Assessment
• Service Portfolio Management Workflow
• Training Modules for APIs
• Service Portfolio Strategy Data Model
• Process APIs for:
  • Service Portfolio Management
    • Service Portfolio Management Workflow
    • Service Strategy Development & Management
    • Service Portfolio Governance Measurement & Management
    • Service Portfolio Risk Management
    • Service Portfolio Management Scorecards & Dashboards
  • Service Portfolio Development Governance
    • Service Portfolio Development Workflow
    • Service Portfolio Development Measurement & Management
    • Service Portfolio Development Risk Management
    • Service Portfolio Development Scorecards & Dashboards
  • Service Performance Management
    • Service Performance Management Workflow
    • Service Performance Measurement & Management
    • Service Performance Risk Management
    • Service Compliance Management
    • Service Performance Management Scorecards & Dashboards
  • Service Delivery Management
    • Service Delivery Management Workflow
    • Service Delivery Measurement and Management
    • Service Delivery Risk Management
    • Customer Value Delivery and Management
    • Customer Satisfaction Measurement & Management