The “New Normal” has impacted the way we work, collaborate, and run our business. Is your IT Asset Management system accurately managing your enterprise? Are you sure you know where your assets are? Are they secure and properly protected from malware and hackers?
“Asset Management is the automation of the business processes of managing the chain-of-custody of an asset from Demand, Request, Acquisition, Operational Usage, and Disposal of assets to maximize their service delivery potential and to mitigate risks and costs across the entire asset lifecycle.”
Put another way, The process of maintaining ALL Technical, Contractual, and Financial information about assets equates to Asset Management.
IT Asset Management is a discipline, a governance model for managing the complete lifecycle of a company’s IT assets. ITAM is no longer considered an ancillary function of IT. IT Asset Management, and in particular, Software Asset Management is at the core of the business. For what makes a business operate efficiently? Technology.
Technology Asset Management is a framework of inter-related processes and best practices that provide management with an accurate picture of both the total cost of ownership of the IT estate but also those areas of risk, from both a security and contractual basis.
Key considerations when looking to develop an enterprise IT Asset Management program to help manage your IT estate include:
- Do you know what your company owns and where it is located? Many companies claim to know where all of their IT assets are located but year after year, engagement after engagement, we continually uncover missing, “lost”, or even stolen IT equipment as well as inaccurate records.
- Are your current IT Asset Management processes efficient? Are you operating as efficiently as possible when managing the complete lifecycle of your IT infrastructure?
- Is your IT Asset Management system tightly integrated with your IT Service Management system allowing for fast first call resolution, proper escalation routing, and providing critical asset information to the Service Desk Agent?
- Is your Vendor Contract Management System providing you with accurate notification of what assets are associated to what contract? Is your VCMS providing you with a multi-tiered notification system that informs Legal, Vendor Management, IT, and Finance when contracts are going to expire and what assets are associated with each contract?
- Are you sure you are in compliance with your vendor agreements? Both software and hardware?
- Have you recently been audited by a software vendor? Or have you been informed of an upcoming audit?
It has always been a challenge to stay ahead of your business’ ever-changing needs for technology. Adjustments needed due to the COVID-19 pandemic make it even more challenging for IT teams to manage a remote and diverse workforce. Managing those changes while still maintaining a best practice based ITAM program is the “new normal” for businesses.
Employees working remotely have added new levels of complexity and security challenges than ever before. To address these issues, a flexible, yet governance led ITAM program is needed.
Our IT Asset Management Thought Leaders, who have been in your shoes, have developed enterprise IT Asset Management solutions that meet the changing needs of business. This experience can make the difference between you having the answers to address your critical business needs.
Improved clarity on your IT estate and more accurate and timelier financial, legal, and lifecycle reporting from your ServiceNow data can give you the critical data that your organization needs to manage your enterprise, however diverse it might be.
To learn more about our IT Asset Management solutions, Click Here
