Service Made Simple Toolkits

Out-of-the-box, customizable Products. Built in an innovative way to select individually or as Suites.

Take a look at the Tools that are right for you!

Service Assessment

ToolKit 1

Service Strategy

ToolKit 2

Service Design

ToolKit 3

Service Transition

ToolKit 4

Early-Life Support

ToolKit 5

Requirements Management

ToolKit 6

CAB Setup and Change Management

ToolKit 7

Service and Enterprise Architecture

ToolKit 8

Service Portfolio Management

ToolKit 9

OPS Made Simple

ToolKit 10

Service Realization

ToolKit 11

DevOps

ToolKit 12

Change Delivery

ToolKit 13

Service Development Planning and Management

ToolKit 14

PMO Toolkit PMO Made Simple

Service PMO and Governance

ToolKit 15

BRM Toolkit

BRM Made Simple

ToolKit 16

Agile Dev/Analytics

ToolKit 17

Release and Deployment Management

ToolKit 18

Optimizing your MSP

MSP Made Simple

ToolKit 19

Price Guide

Build A Package

Overview of the Service Made Simple Product Suite

The Service Made Simple Products offer an out-of-the-box, customizable combination of best practices such as ITIL “Lite” and Lean Six Sigma and decades of practical consulting experience. Combined in an innovative way for you to roll out selected tools where you can make things better quickly, beginning a rapid start to their organization’s transformation. You can introduce the rest of the framework as you need.

The Service Made Simple Product Suite is designed to help IT Leaders launch the development of a Service Architecture framework and a supporting Service Development Lifecycle in their organizations to better assist their Business customers without disturbing the current IT development process.

The Service Made Simple Product Suite contains everything an organization needs to:

  • Develop a Service delivery strategy
  • Create a customer focus
  • Develop and deliver services
  • Measure and manage service development and post-deployment performance

Product Components

The Service Made Simple product contains the following components for each toolkit

  • An overview of the process area
  • A definition of key roles
  • Procedures
  • Templates
  • Worksheets
  • Tutorials
  • Data model

Overview of the Service Made Simple Framework Capabilities

The Service Made Simple Product Suite provides a framework that integrates ten operational capabilities across all activities prescribed in Service Quick Start Toolkits. Start by selecting the area that you would like to make better.

Where Would You Like to be Better?

Service Portfolio Management to achieve customer needs, business objectives and SPM strategy including service catalog design

Training requirements, design, development, deployment, and performance measurements

Help desk procedure requirements, design, development, deployment, and performance measurements

Customer/user experience requirements, design, development, deployment, and customer satisfaction measurements

Service cost model and pricing requirements, design, development, deployment, and cost recovery measurements

Service marketing requirements, design, development, deployment, customer satisfaction and performance measurements

Technology and automation requirements, design, development, deployment, and performance measurements

Service development quality and service performance (SLAs, OLAs, KPIs) requirements, design, development, deployment, and performance measurements

Development / operations requirements, design, development, deployment, coordination and performance measurements

Infrastructure and Enterprise Architecture requirements, design, development, deployment, and performance measurements

Service Quick Start Bubbles White_resized