Service Strategy Toolkit 2

What does it do for IT? 

Jumpstarts the definition of a strategy for a new service improvement initiative

• Create IT services vs products that are adaptable for the present and future
• Meeting the requirements of the business
• Effectively and efficiently use of all Service Development resources
• Continually optimize the quality of a delivered services

What does it do for the Business?

Ensures that the business’ needs are considering business requirements, demand against the market, for either a new service or a complete portfolio to assure that your customer needs are addressed

• 10 areas that focus on the determination of the need for and value of implementing a service or a service portfolio
• Prepare for and fund the most desirable or beneficial service design activities

Included in Service Strategy

• ITIL Service Strategy Assessment
• Service Strategy Workflow
• Training Modules for APIs
• Service Strategy Data Model
• Process APIs for:
  • Requirements Gathering
  • Demand Assessment
  • Market Analysis
  • Impact Assessment
  • Business Case
  • Service Strategy Development / Update
  • Service Development Charter Creation
  • Service Development Budget, Tasks/Schedule, Resource Plan
  • Service Strategy Analytics
  • Assessment of Service Design Readiness