Service Portfolio Management Toolkit 9

What does it do for IT? 

Puts structure around the creation of a service portfolio management organization and the management of a portfolio of services in a Service-focused organization

  • Enables shift of IT focus from a product provider to a service organization
  • Provide a formal mechanism for anticipating, planning for and meeting customer expectations
  • Consistently deliver expected value to customers
  • Drives recovery of investment in service development

What does it do for the Business?

Methods to provide oversight for the customers’ portfolio of services

  • 4 primary areas with 19 sub-areas that focus on developing and implementing all policies, standards, metrics and procedures required for executive governance and management of a new or existing Portfolio of Services
  • Mapping service value expected from services in the portfolio by all customers and validating that customers receive the value they expect

Included in Service Portfolio Management

  • Service Portfolio Management Assessment
  • Service Portfolio Management Workflow
  • Training Modules for APIs
  • Service Portfolio Strategy Data Model
  • Process APIs for:
    • Service Portfolio Management
      • Service Portfolio Management Workflow
      • Service Strategy Development & Management
      • Service Portfolio Governance Measurement & Management
      • Service Portfolio Risk Management
      • Service Portfolio Management Scorecards & Dashboards
    • Service Portfolio Development Governance
      • Service Portfolio Development Workflow
      • Service Portfolio Development Measurement & Management
      • Service Portfolio Development Risk Management
      • Service Portfolio Development Scorecards & Dashboards
    • Service Performance Management
      • Service Performance Management Workflow
      • Service Performance Measurement & Management
      • Service Performance Risk Management
      • Service Compliance Management
      • Service Performance Management Scorecards & Dashboards
    • Service Delivery Management
      • Service Delivery Management Workflow
      • Service Delivery Measurement and Management
      • Service Delivery Risk Management
      • Customer Value Delivery and Management
      • Customer Satisfaction Measurement & Management

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27%