End-to-End Service Maturity Assessment  ToolKit 1

What does it do for IT? 

Provides structure around baseline evaluation of Service Maturity. The Service Maturity Assessment is aligned with ITIL 2011. Each section includes an assessment of high-level (global) capabilities and all sections (except Continual Service Improvement) contain multiple detail sub-assessments which can be mixed and matched from a menu

  • Enable an IT organization to compare its service development performance and ability to provide services to customers against best-in-class organizations following the ITIL Framework
  • Our assessment consists of a series of Questions and a list of assessable assets (configuration items) that represent the 5 areas that cover the maturity of an organization
  • The assessment can be performed in total or in segments that represent individual ITIL processes
  • Our staff can optionally provide a roadmap for deploying a service delivery program based on the ITIL Framework

What does it do for the Business?

Helps evaluate the quality of your IT department’s ability to treat the business customer as a service provider

  • These areas measure the best practices on all aspects of end-to-end service management and the ability of delivering value to customers, whether it be end customers or the Business
  • Helps evaluate the quality of your IT department’s ability to treat the business customer as a service provider
  • Our Solution Architects facilitate gathering of operational data and assessable assets, help identify gaps, then compare performance maturity to best-in-class standards
  • Depending on assessment results, additional projects may be suggested (e.g. Service Strategy Realization or Change Delivery) to assist the client in achieving its business goals

Included in End-to-End Service Maturity Assessment

  • ITIL Assessment & Suggested Scorecards
  • Training Module for Assessors
    • Service Strategy
      • Business Case
      • Strategy Development & Management
      • Service Portfolio Management
      • Financial Management
      • Demand Assessment & Management
      • Business Relationship Management
      • 2.Service Design
      • Service Capacity Management
      • Service Level Management
      • Service Availability Management
      • Information Security Management
      • Service Design Coordination
      • Service Catalog Management
      • Service Continuity Management
      • Supplier Management
    • Service Transition
      • Service Transition Planning & Managment
      • Service Asset & Configuration Managment
      • Service Validation & Testing
      • Service Knowledge Management
      • Change Management
      • Release & Deployment Management
      • Change Evaluation
    • Service Operations
      • Application Operations Management
      • Incident Management
      • Problem Management
      • Event Management
      • Request Management
      • Access Management
    • Continual Service Improvement
    • Service Desk

Product Quick Looks

Best Fit

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Whether you are looking for a single tool or an entire repeatable framework, you can have it all.

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Our Thought Leaders help drive your success through step by step Roadmaps.

Processes

25%

Procedures

18%

Training Mods

20%

Templates

27%