Past Events

How do you know if IT is delivering value to your Business customer? How do you know if the IT projects are focused on the benefits that the Business wants you to deliver? We have all been speaking for years about aligning IT and the Business, and we have all tried many things to make that work but the results are still not promising. We will be discussing a method that has repeatedly proven to provide the steps necessary to allow IT to focus on value and priorities that deliver the benefits that to your Business Customer.

Today's companies cannot survive without access to the data they need to serve their customers. This puts most IT Operations departments in the middle of a firestorm more often than they would like. Availability and performance at a competitive cost is essential for every IT Operations organization to demonstrate. Are your conversations about service based on data or based on momentary experiences? Is service improving or declining? Are costs competitive? Using metrics can make these discussions much more efficient and effective. They can also ensure that your limited resources are focused on the area that matters most. We will discuss the metrics that make a difference for your team, as well as, the most important element of managing metrics.