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Metrics that Matter in IT Operations

November 18, 2015 @ 1:00 am - 2:00 pm MST

Free

Understanding the 3 Important Elements

Description

Today’s companies cannot survive without access to the data they need to serve their customers. This puts most IT Operations departments in the middle of a firestorm more often than they would like. Availability and performance at a competitive cost is essential for every IT Operations organization to demonstrate. Are your conversations about service based on data or based on momentary experiences? Is service improving or declining? Are costs competitive? Using metrics can make these discussions much more efficient and effective. They can also ensure that your limited resources are focused on the area that matters most. We will discuss the metrics that make a difference for your team, as well as, the most important element of managing metrics.

You will walk away knowing

  • Metrics you need to run an IT Operations department
  • Tools required to gather critical data
  • How to manage metrics for greatest benefit

Featured Speaker

Beth Barela – Information Technology Executive with expertise at leading small to very large, multi-location teams in implementing ITIL processes, resulting in high levels of customer satisfaction with a clear understanding of how to manage costs. Over 5 years in consulting guiding companies to meet and exceed challenging goals. Recognized as an excellent communicator and inspirational motivator in leading significant change by various levels of the organization needed to implement and sustain the change. BS in Applied Psychology, Regis; Leadership Certificate, Regis University; various certifications in organizational change tools.

Register

Details

Date:
November 18, 2015
Time:
1:00 am - 2:00 pm
Cost:
Free
Website:
https://attendee.gotowebinar.com/register/8540889046038904578

Venue

Webinar