Service Made Simple Blog

THERE IS NO IT IN CLOUD!

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I have been attending a variety of Cloud presentations as I am sure we all are these days. There was a trend that I found very troubling and it wasn’t the usual data security, or governance issues. You know the adage “there is no I in team”, well the trend was “there is no IT in Cloud”. Read More

Can Service actually make you want to go to a Hospital?

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The surprising answer is, well, yes.

I have had the unfortunate good fortune of being in the same hospital three times over the same number of months to experience first-hand their move to a “customer service” model. Being in the business of helping businesses roll out service to their internal and external clients I never figured that I would be part of the actual experience from a customer perspective. They are definitely learning to “walk the talk”. Read More